The Friends and Family Test (FFT)
Introduction to the Friends and Family Test
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
Please click on the link below that will enable you to give feedback to Lewisham and Greenwich NHS Trust directly about the service you have received from the Health Visiting Service.
If you would like to raise any issues with one of the HV managers directly, you can also email Hani The HV on the “contact us” page on this website.
The Friends and Family Test can be accessed here.